Privacy Policy | ETHNC USA
Last Updated: June 2026
- Information We Collect
When you visit our website or place an order, we collect the following categories of information:
Category Specific data points
Personal identifiers Full name, email address, shipping address, phone number
Order information Products purchased, quantity, size/color (if applicable), order total, order date, order status
Payment information Processed entirely by our payment partners. We do NOT store full credit/debit card numbers on our servers. We may store the last 4 digits of your card and the card type for reference.
Technical data IP address, browser type, operating system, referring URL, pages visited on our site, date and time of visit
Cookies Essential cookies that keep your shopping cart active and remember your preferences during your session
- How We Use Your Information
We use your information for the following purposes only:
Order processing and fulfillment – to pack, ship, and deliver your order
Communication – to send order confirmations, shipping updates, delivery notifications, and respond to your inquiries
Fraud prevention – to verify billing addresses and detect potentially fraudulent transactions
Customer service improvement – to analyze common questions and improve our support responses
Legal compliance – to comply with applicable laws and regulations
We do not use your information for:
Marketing or advertising purposes (we do not send promotional emails)
Selling or renting your data to third parties
Any purpose not listed above
- Information Sharing
We share your information only with the following categories of third parties:
Recipient category Purpose Example
Shipping carriers To deliver your package USPS, UPS, FedEx, regional couriers
Payment processors To complete your transaction Visa, MasterCard, PayPal
Legal / fraud authorities Only when required by law or to prevent fraud Law enforcement, payment card networks
We do not share your information with:
Marketing companies
Data brokers
Any other third party not listed above
- Data Retention
We retain your personal information for as long as necessary to:
Fulfill the order you placed
Comply with legal obligations (e.g., tax, accounting, or fraud prevention requirements)
Resolve disputes or enforce our agreements
Typically, we retain order information for 3 years after the order date, after which it is anonymized or deleted.
- Cookies
Our website uses only essential cookies. These cookies are necessary for the website to function properly. They:
Keep your shopping cart active
Remember your preferences during your session
Help with security and fraud detection
We do not use:
Tracking cookies
Advertising cookies
Third-party analytics cookies (such as Google Analytics)
You can disable cookies in your browser settings. However, if you disable essential cookies, your shopping cart may not work, and you may not be able to complete your purchase.
- Data Security
We take reasonable measures to protect your information:
SSL encryption – Every page where you enter personal information uses 256-bit SSL encryption
Limited access – Only employees who need your information to process orders or handle returns can access it
Secure hosting – Our website is hosted on a PCI-compliant platform
No method of transmission over the Internet is 100% secure. However, we follow industry standard practices.
- Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access – Request a copy of the personal data we hold about you
Right to correction – Request that we correct inaccurate or incomplete information
Right to deletion – Request that we delete your personal data (subject to legal retention requirements)
To exercise any of these rights, email info@ethnc.sbs with “Privacy Request” in the subject line. We will respond within 30 days.
- Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the “Last Updated” date at the top. Material changes will be notified via a banner on our website.
- Privacy Contact
For any privacy-related questions or requests, contact us at:
Email: info@ethnc.sbs
Mail: 3808 Oak Park Road, Raleigh, NC 27613, United States