Shipping Policy | ETHNC USA
Last Updated: June 2026
- Delivery Area
We currently deliver exclusively to the 48 contiguous United States. This includes all states except Alaska and Hawaii. We do not ship to:
Alaska or Hawaii
Any U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
Any international addresses (including Canada and Mexico)
If you place an order from a location outside our delivery area, we will cancel the order and notify you via email.
- Order Processing Time
Once you submit an order, we need time to verify, pack, and hand it over to the carrier.
Standard processing time: 1 to 2 business days
Processing cut-off time: 2:00 PM Eastern Time (ET)
Orders placed after 2:00 PM ET will begin processing on the next business day
Orders placed on Saturday or Sunday will begin processing on the following Monday
Business days are Monday through Friday, excluding major U.S. federal holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
- Delivery Time
After your order has been processed and handed to the carrier, the estimated delivery time is:
Standard delivery: 3 to 6 business days within the contiguous United States
These are estimates, not guarantees. Actual delivery may take longer due to:
Carrier delays (high volume, weather disruptions, sorting facility backlogs)
Incorrect shipping address provided by the customer
Unexpected events (natural disasters, strikes, pandemic-related disruptions)
We will provide a tracking number so you can monitor progress, but we cannot guarantee exact delivery dates.
- Shipping Cost
Shipping is free for all orders. There is no minimum purchase requirement.
No hidden shipping fees
No handling fees
No fuel surcharges
No delivery area surcharges (within the contiguous U.S.)
The price you see at checkout is the final price.
- Carrier Selection
We do not use a single carrier for all shipments. Instead, we assign a carrier per order based on:
Your shipping address (zip code and state)
Package weight and dimensions
Current carrier performance in your area
Possible carriers include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
Regional last-mile carriers (such as OnTrac, LaserShip, or local couriers depending on destination)
The specific carrier for your order will be shown in the shipping confirmation email and on the tracking page.
- Tracking Information
We provide tracking for every order.
A shipping confirmation email will be sent to the email address you provided at checkout
This email contains a tracking number and a direct link to the carrier’s tracking page
Tracking typically becomes active within 24 hours after the carrier scans the package
If tracking has not updated for more than 5 business days, contact us at info@ethnc.sbs
- Incorrect or Incomplete Address
You are responsible for providing a correct, complete, and deliverable shipping address.
If a package is returned to us because:
The address was incorrect
The address was incomplete (missing apartment number, suite number, etc.)
The carrier determined the address was undeliverable
… then we will contact you to arrange reshipment. Reshipping will require you to pay the shipping cost again. We do not issue refunds for orders returned due to customer address errors.
- Lost or Stolen Packages
Once the carrier marks a package as “Delivered,” we are not responsible for theft or loss from your doorstep or mailbox.
If your tracking shows “Delivered” but you have not received the package:
Check with neighbors or household members
Wait 24–48 hours (carriers sometimes mark packages as delivered early)
Contact the carrier directly with your tracking number
If the package is confirmed lost by the carrier, contact us at info@ethnc.sbs and we will help file a claim. However, we cannot guarantee a replacement or refund for packages marked delivered.